Sanctuary Resort Rental Information:

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All condos at The Sanctuary at False Cape are privately owned and are decorated and equipped to suit the tastes and needs of the owner. All condos are equipped for year round enjoyment and are air conditioned heated  and equipped with full size washers and dryers. Because some condos are different inside and out, if you have any specific needs (i.e., bed sizes, tubs or showers, phone, etc.) please bring this to our attention while making the reservation and we will try to accommodate your needs.

Reservations

Weekly rentals are Saturday to Saturday only during IN and PEAK Seasons. You may reserve a property by phone, on the Web or in person at the Sanctuary Resort. When completing an online reservation, you must contact our office within 24 hours to affirm your request. A lease agreement will then be mailed or e-mailed to you with a 10 day due date for the first payment. The remaining balance is due 30 days prior to the check-in date. Reservations made with a check-in date of less than 30 days from the booking date require payment in full

Trip Insurance

We strongly recommend Trip Cancellation Insurance: Cancellation insurance can protect you and your family from expenses you incur due to illness, injuries, weather and other unforeseen circumstances. For your convenience and protection we have added the cost of a travel protection plan covering the amount of your rent. For additional information please call CSA Travel Protection at 866-298-6846 (group plan code ICI320) or visit the CSA Travel Protection website. The plan is optional, therefore, to decline coverage simply deduct the premium from your first payment only. This plan is available to residents of the U.S., Canada and the United Kingdom only. Click here for More Information.

Coverages available:

• Trip Cancellation 100% of Reservation Cost Insured
• Trip Interruption 100% of Reservation Insured
• Travel Delay up to $600
• Baggage Delay up to $200
• Accidental Death and Dismemberment $100,000
• Emergency Assistance up to $50,000
• Identity Theft Protection up to $20,000

Damage Coverage Fee

There is a non-refundable taxable $50 Damage Coverage Fee that protects you in the event of accidental loss or damage to the rental property that is not a result of negligence or willful conduct by you or others in your party up to $500 total. You must notify our office in writing of any damage or loss during your occupancy and receive a written copy of your report prior to your checkout or this coverage is void. Payment and acceptance of the Damage Coverage Fee must be in force prior to occupancy. Terms of this coverage will be mailed to you with your Advance Rent Request.

Administration Fee

A $55.00 taxable, non-refundable administration fee is charged for the processing of the reservation.

Tax

State and city lodging tax is charged on the gross rent, Administrative Fee and Damage Coverage Fee. The tax rates are governed by the City of Virginia Beach and the Commonwealth of Virginia and may change without notice.

Payment

We accept cash, money orders, cashier’s checks and personal checks. Personal checks are not accepted for reservations booked less than 30 days before arrival. Credit card payments are also accepted (fees and restrictions do apply). Click here for Credit Card Payments and Information.

Check-In

Condos are available for check-in between 3:00 p.m. and 5:00 p.m. Every effort is made to ensure that all units are clean and ready for occupancy; however, in some instances it is necessary to delay occupancy until the unit is ready. There are no rebates for such late occupancy. Condos will not be available for check-in earlier than 3:00 p.m.

After Hours Check-In

If you anticipate arrival after 5:00 p.m., please contact our office ahead of time for the lockbox code. Your check-in packet will be placed in the lockbox located to the right of the double glass doors of the reception area at Building A.

Check-Out

Check-out time is 10:00 a.m. Sorry, no exceptions. Our housekeeping team must have ample time to clean and inspect all condos for our arriving guests.

Family Groups Only

Sanctuary Resort rents to family groups only. Should a house party occupy a unit, we reserve the right to terminate the rental without refund. Please do not jeopardize your vacation.

Pets

Cancellations

Once the reservation has been made and confirmed, if you should have to cancel for any reason, notification must be in writing. In the event of an emergency cancellation occurring one week or less prior to the check-in date, a verbal cancellation will be accepted by phone, but must be followed up in writing. Every effort will be made to re-rent the condo to minimize your loss. The Administration Fee, Damage Coverage Fee and Trip Insurance Premium are non-refundable items. If the condo is re-rented for the original rental period or a portion thereof, the only refund due the Tenant are funds in excess of the original rental rate. In addition, all cancellations are subject to a cancellation fee of 18% of the gross rent. Refunds are payable to the Tenant within 30 days after the subsequent re-rent payment has cleared accounts.

Helpful Hint: Consider Trip Insurance. Trip insurance protects you and your family from expenses you may incur due to illness, injuries, and certain other unforeseen circumstances.

Bad Weather

Sanctuary Resort will make every effort to make your vacation memorable and enjoyable. Refunds will not be made due to inclement weather. Sanctuary Resort does not offer refunds in the event of a hurricane evacuation.

Helpful Hint: Trip Cancellation Insurance is an affordable, viable alternative.

Linens

Linens are provided. Linens include sheets, pillow cases, and towels for current bedding arrangement, per week. You may rent additional linens through Ocean Rentals. Phone: 1-800-695-4212. Website: www.OceanRentalsltd.com

Appliances

If mechanical systems, such as air conditioners and appliances, malfunction, every effort will be made to correct the problem. There will be NO REFUNDS OR REBATES for the failure or break-down of these items.

Locked Closets

Many of our owners have closets with their personal things. These areas are absolutely not included in any rental condo.

Parking

Each unit has one assigned and numbered parking space. Some units have two spaces. Spaces will be assigned at check-in. Please limit your parking to the spaces assigned. We ask that you have consideration for other guests and park properly in your assigned space. Parking spaces with no designation or marked “Compact Car” are available for additional parking. Please ensure your Parking Permit is displayed in your vehicle on your dash board, a rear view mirror or another highly visible location for our staff to see. Vehicles not displaying a parking pass will be subject to having your wheels locked and a $50 service fee.

Beach Access

Please use marked public walkways or stairs. Walking on dunes is prohibited.

Routine Maintenance

It may be necessary for us to enter the units during reasonable hours to perform minor repairs.

Items Left in Unit

Sanctuary Resort is not responsible for personal items left in rental units. Postage charges plus a $25 service charge are required if you request us to pick up and mail any item left in unit.

Lost and Found

Items found in condos will be held for 30 days. After 30 days, items will be donated to charity. If items are claimed within 30 days and you request them to be mailed then the above charges will apply.

Agency Disclosure

Sanctuary Resort represents the owners of the condos. As agents for the owners, we are eager to assist you to find a unit that fits your “wants and needs.” Some condos are owned by licensed real estate agents.

Office Location and Hours

Our office is located at 3700 Sandpiper Road, Virginia Beach, VA 23456. During the In and Peak Seasons, office hours are Monday through Saturday, 9:00 a.m. to 5:30 p.m. and Sunday 11:00 a.m. to 4:00 p.m. During all other seasons, office hours are Monday through Saturday 9:00 a.m. through 5:00 p.m., and closed on Sundays.

PRICES SUBJECT TO CHANGE WITHOUT NOTICE

Things to Bring